Asia Pacific, 6 April 2023 – A new study launched today by strategic communications and public affairs firm Sandpiper, finds that despite forecasts around job takeovers and loss of control, 86% of communications professionals globally see artificial intelligence (AI) as an opportunity rather than a risk.
With rapid advances in AI technology, including the launch of generative AI tools such as GPT-4 and Midjourney, nearly two thirds (65%) of those surveyed predict the US$107 billion global public relations industry to face major change within the next three years.
Despite this, the study titled “AI in Communications-Industry Opportunities and Risks” which is based on the survey of 406 communications professionals, conducted in March 2023 in five continents globally, finds that 86% are also positive about advances in generative AI specifically.
Less than one third (29%) are concerned that the rise of generative AI will see a reduction or replacement of their roles in the future – with those over 45 years old half as likely as those under 35 to be concerned – at 21% and 40% respectively.
In the face of change there are concerns that industry leaders are not acting quickly enough either to capitalise on the opportunities (58%) or to manage the risks (59%) posed by AI.
On the flipside, a considerable contingent also feel change may be taking place without sufficient consideration – with 53% globally believing industry leaders aren’t taking the risks seriously enough and 43% saying leaders are acting without thinking through the potential implications and consequences.
This inaction may be due to knowledge and capability gaps, with only four out of 10 saying that communications industry leaders have a good understanding of AI (41%) or generative AI (39%) specifically.
When looking at capabilities across the industry, only 55% of survey respondents indicated they had received any sort of training on AI technologies, with just 18% trained on responsible use of generative AI tools, 17% on managing deep fakes, and 10% on identifying deep fake content.
Despite the knowledge gaps and lack of training, the study finds that 61% of communicators globally say they are already using generative AI tools in their daily work, with one in five using them frequently. Use is expected to increase, and in just six months nine out of ten communications professionals believe they will be using AI tools at least weekly.
As use of these tools grows, most feel that soft skills such as leadership abilities, strategic advisory, creative thinking, and relationship building will become more important than they are today.
While positivity runs high around the opportunities, 85% are also concerned about the potential legal and ethical issues that generative AI technologies may give rise to in the communications industry in the future. This concern is highest in Asia Pacific (65%) and North America (64%) and somewhat lower in Europe (60%) and the Middle East & North Africa (59%).
However, companies largely unprepared, with only 11% of currently having policies or guidelines in place for using generative AI tools.
Another area that the study points to as a growing future issue is data ownership. Two thirds (66%) believe advances in AI pose data ownership risks for the industry. Opinions are divided around who should own the data. While 36% believe users should retain ownership, 23% believe this should be jointly shared. Others believe the tool itself should own the content (14%) or the owner of the original source of content (14%) should own the output.
With these risks, six out of ten believe more companies in the future are likely to need support around managing AI generated reputations.
Emma Smith, CEO, Sandpiper, said: “AI technology and generative AI in particular holds transformative potential for our industry but it must be approached with care. Sitting at the helm of many of the most important communications channels in the world, communicators have an urgent responsibility to upskill in this area to both take advantage of the opportunities it presents and mitigate the risks. With the democratisation of generative AI tools, governance and trust issues around the management, validity and dissemination of content will surely grow and we all must all be prepared to face this.”
The study is based on a survey conducted online by Sandpiper in March 2023 of 406 communications professionals working in both inhouse and agency roles in Asia Pacific, Europe, North America, and the Middle East & Africa.
In partnership with PRovoke Media, the virtual roundtable event was joined by a panel of esteemed industry leaders where we shared the AI in Comms Global Survey findings, and had in-depth discussions on AI adoption, and its potential impact on the communications industry.
Find out more about how Sandpiper can help your organisation stay on top of global developments in emerging technologies, and prepare for the AI-driven future.