中国消费者协会

Functions：

  • Provides guidance for sub-associations nationwide on handling local complaints, announcing hotline and mailbox information and operating a moving complaint-handling vehicle centers in remote regions
  • Manages consumer protection campaigns centering on the theme like “Enhance Integrity, Combat Fraud”, “Green Consumption”, “Transparent Consumption” and “New Law, New Rights, New Obligations”, promotes consumer rights protection awareness
  • CCA obtains samples from the market with respect to certain commodity or service, analyses and compares the product or service taking the consumer concerns and practicality into consideration and by way of scientific testing and fair evaluation, then communicates the findings to the consumers objectively, completely and accurately, thus providing the consumers with consumption information and advisory services so that they can be better informed and be more capable of making choices independently
  • CCA and the associations at sub-provincial level or above have published 205 pieces of warning messages just within the year of 2014 relating to online shopping, overseas travel, group shopping, small household appliances, vehicle appliances, remodeling and financial services
  • CCA has been actively advocating scientific, courteous, healthy and environment-friendly consumption behaviors through circulation of brochures, videos and set-up of education bases
  • CCA provides consumption information and advice to consumers through the publication of China Consumers magazine, its official website and Wechat public account
  • CCA is engaged in assisting relevant authorities with development of the Law of the People’s Republic of China on Protection of Consumer Rights ever since its establishment
  • CCA has organized sub-associations to carry out experience study in the sector of tourism, civil aviation, commerce and healthcare, and a series of service review on unfair standard terms in the field of telecommunication, commercial property, automobile, insurance and finance, both producing a favorable response from the public
  • CCA has maintained communication and cooperation with consumer organizations from a number of countries and regions including USA, UK, EU, Japan, South Korea, Singapore, Hong Kong, Macau and Taiwan

Leadership:

  • Zhang Ping张平，Vice Chairman of NPC Standing Committee
  • Zhang Mao张茅，Secretary of the Party Committee & Director General, State Administration for Industry & Commerce

（See http://www.cca.cn/En/President.html for details）

Contact Information

  • Address: 3/F, Building 12, Gan Jia Kou, Bei Yi Jie, Fucheng Road, Haidian District, Beijing, 100037 China
  • Tel: 010-63253100
  • Link: http://www.cca.cn/En/Index.html